Hillcrest Property Management serves townhome, and condominium, and homeowner associations in the Chicagoland area. One of our concentrations is in the south suburbs, with several properties in Orland Park and Palos Heights.
Property Management Orland Park, IL and Palos Heights, IL
Between Palos Heights and Orland Park, IL, we manage a total of 1,051 homes across eight associations:
- two HOAs
- four condo associations
- two townhome associations
Among our Palos Heights clients, our longest-managed association is since 2001. Likewise in Orland Park since 2011.
Hillcrest's full service property management tailors each program to meet your association’s needs.
One of our values at Hillcrest is our people-centric culture. We value each other, and the results are clients achieve by working with us.
We follow each and every homeowner work order from start to finish, to be sure the vendor completed the work to satisfaction. Our Client Care department handles maintenance requests and work orders. We respond to maintenance requests by issuing work orders to the appropriate association-approved vendor. This department stays on top of the work orders to ensure quality work in a reasonable time frame. We have a 95% completion rate with diverse types of work orders, within 30 days, from start to completion. Client Care also follows up with the homeowner to verify the performed work met their expectations.
Clients also often choose us because of our robust, homeowner-friendly software. For example, our management software enables us to:
- document inquiries from homeowners that may be used for later reference
- prepare and document violation notices
- stay up to date with current homeowner information
- prepare association-related correspondence to an individual homeowner or the entire property
Our Teams
Property Managers
Our Licensed Property Managers are dedicated to the satisfaction of the Associations they manage. They receive comprehensive training and have solid experience in the industry to help them with innovative and responsive planning for all of your Association’s needs. The Property Manager assigned to your Association will act as a liaison for the Board of Directors, provide guidance for project needs and help with other various tasks to help you remain stress-free. Property Managers, and sometimes our Property Inspections Services department, perform building inspections to be proactive about the maintenance needs of an Association.
Staff Accountants
When it comes to finances, we want you to rest assured we can take care of them for you. Our staff accountants handle the accounts receivable and payable, monthly financial reports, billing statements and closing letters for the sale of a Unit.
Administrative Services
At the administrative level, we offer a variety of day-to-day operational services that help your Association run smoothly. Our management software enables us to do that. As part of our administrative services, we also prepare forms and reports for the Board, process and document resales according to Association standards, and maintain governing documents.
Maintenance Management Services
Hillcrest is committed to maintaining the integrity of your community. Our team will develop and administer preventive maintenance programs and inspect the common elements of your association. They will then report any maintenance needs directly to our Client Care department who issues work orders to the appropriate vendors. When the need arises, we will assist in securing qualified contractors and solicit bids for maintenance, capital repairs and the unfortunate unexpected repairs. Along with obtaining the bids, we will review them with the board and schedule the necessary work after the Board chooses a contractor.
Property Assistants & Client Care
To help assist the Property Manager, we have a department of experienced Property Assistants that are available Monday through Friday, 9:00am to 5:00pm. They utilize our management software to assist in accurate record keeping for homeowners. Records include census and parking information, call logs, and more.
Get Your Free Community Analysis
In order to best serve your community association, we need to understand its unique service needs and expectations. To facilitate this understanding, we have developed a proprietary management planning tool. Please fill out the form below, so that we can schedule a call to conduct your complimentary management planning consultation.
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