Hillcrest Property Management serves many condominium communities with property management in Oak Park, IL.
This area has flourished in the last dozen or so years. Below are some examples of condominium properties that were in great need of help, and how Hillcrest turned them around. For an additional case study on how Lindsay got a 20-unit association in Oak Park out of debt, see our Contract Re-negotiations page.
Hillcrest Property Management is the only community property management company with a designated Property Inspector. The Property Inspector is available to supervise capital projects for associations at an additional fee for eligible associations. When an inspection is performed by either the Property Manager or the Property Inspection Services department, our Client Care team is notified immediately of any work orders that need to be issued.
We do not outsource our bookkeeping. This is very rare for even a full service property management company. We do all bookkeeping in-house.
In 2017, Hillcrest Property Management became the first in our industry in Illinois to offer a service to report delinquent homeowners to the credit bureau. For an additional fee, associations can utilize Sperlonga, an integrated service that helps decrease delinquencies, and assists the board in maintaining the lowest delinquent dollar amount possible.
One of our values at Hillcrest is our people-centric culture. We value each other, and the results are clients achieve by working with us.
We follow each and every homeowner work order from start to finish, to be sure the vendor completed the work to satisfaction. Our Client Care department handles maintenance requests and work orders. We respond to maintenance requests by issuing work orders to the appropriate association-approved vendor. This department stays on top of the work orders to ensure quality work in a reasonable time frame. We have a 95% completion rate with diverse types of work orders, within 30 days, from start to completion. Client Care also follows up with the homeowner to verify the performed work met their expectations.
Clients also often choose us because of our robust, homeowner-friendly software. For example, our management software enables us to:
Our Licensed Property Managers are dedicated to the satisfaction of the Associations they manage. They receive comprehensive training and have solid experience in the industry to help them with innovative and responsive planning for all of your Association’s needs. The Property Manager assigned to your Association will act as a liaison for the Board of Directors, provide guidance for project needs and help with other various tasks to help you remain stress-free. Property Managers, and sometimes our Property Inspections Services department, perform building inspections to be proactive about the maintenance needs of an Association.
When it comes to finances, we want you to rest assured we can take care of them for you. Our staff accountants handle the accounts receivable and payable, monthly financial reports, billing statements and closing letters for the sale of a Unit.
At the administrative level, we offer a variety of day-to-day operational services that help your Association run smoothly. Our management software enables us to do that. As part of our administrative services, we also prepare forms and reports for the Board, process and document resales according to Association standards, and maintain governing documents.
Hillcrest is committed to maintaining the integrity of your community. Our team will develop and administer preventive maintenance programs and inspect the common elements of your association. They will then report any maintenance needs directly to our Client Care department who issues work orders to the appropriate vendors. When the need arises, we will assist in securing qualified contractors and solicit bids for maintenance, capital repairs and the unfortunate unexpected repairs. Along with obtaining the bids, we will review them with the board and schedule the necessary work after the Board chooses a contractor.
To help assist the Property Manager, we have a department of experienced Property Assistants that are available Monday through Friday, 9:00am to 5:00pm. They utilize our management software to assist in accurate record keeping for homeowners. Records include census and parking information, call logs, and more.
This 9-unit property upkeep had been neglected for quite some time. After getting a maintenance proposal process rolling, Hillcrest ensured the community began successfully moving forward on maintenance projects. We have completed an $18,000 common area window replacement project, and are having new front entrance doors installed. Next on the schedule is painting the front entrance hallways.
Before one of our Oak Park team members, Lindsay Diaferia, took over property management of this 20-unit condominium community, they had a contract unsuccessfully managing the property, who meanwhile went bankrupt. At the time we took over, the property had a legal project pending three years.
We got the community a new contractor right away, who completed all the abandoned repairs within five months. Then, with some effort, we wrapped up the stalled legal project within 1.5 years of our tenure with the property.
This building is a newer property in our portfolio. Nearly every element is original construction, so is in desperate need of some tender loving care. Over the last six months, we’ve obtained proposals for work that needs to be addressed, and have achieved approval with the Board for $20,000 in capital improvements.
In order to best serve your community association, we need to understand its unique service needs and expectations. To facilitate this understanding, we have developed a proprietary management planning tool. Please fill out the form below, so that we can schedule a call to conduct your complimentary management planning consultation.
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