Hillcrest Property Management is proud to be a favorite in Niles, IL.
Hillcrest manages dozens of properties in Niles, IL. In these communities of townhomes and condominiums, managers either live on-site or near the association(s) they serve, depending on the needs and size of the community.
Hillcrest Property Management is the only community property management company with a designated Property Inspector. The Property Inspector is available to supervise capital projects for associations at an additional fee for eligible associations. When an inspection is performed by either the Property Manager or the Property Inspection Services department, our Client Care team is notified immediately of any work orders that need to be issued.
We do not outsource our bookkeeping. This is very rare for even a full service property management company. We do all bookkeeping in-house.
In 2017, Hillcrest Property Management became the first in our industry in Illinois to offer a service to report delinquent homeowners to the credit bureau. For an additional fee, associations can utilize Sperlonga, an integrated service that helps decrease delinquencies, and assists the board in maintaining the lowest delinquent dollar amount possible.
One of our values at Hillcrest is our people-centric culture. We value each other, and the results are clients achieve by working with us.
We follow each and every homeowner work order from start to finish, to be sure the vendor completed the work to satisfaction. Our Client Care department handles maintenance requests and work orders. We respond to maintenance requests by issuing work orders to the appropriate association-approved vendor. This department stays on top of the work orders to ensure quality work in a reasonable time frame. We have a 95% completion rate with diverse types of work orders, within 30 days, from start to completion. Client Care also follows up with the homeowner to verify the performed work met their expectations.
Clients also often choose us because of our robust, homeowner-friendly software. For example, our management software enables us to:
Our Licensed Property Managers are dedicated to the satisfaction of the Associations they manage. They receive comprehensive training and have solid experience in the industry to help them with innovative and responsive planning for all of your Association’s needs. The Property Manager assigned to your Association will act as a liaison for the Board of Directors, provide guidance for project needs and help with other various tasks to help you remain stress-free. Property Managers, and sometimes our Property Inspections Services department, perform building inspections to be proactive about the maintenance needs of an Association.
When it comes to finances, we want you to rest assured we can take care of them for you. Our staff accountants handle the accounts receivable and payable, monthly financial reports, billing statements and closing letters for the sale of a Unit.
At the administrative level, we offer a variety of day-to-day operational services that help your Association run smoothly. Our management software enables us to do that. As part of our administrative services, we also prepare forms and reports for the Board, process and document resales according to Association standards, and maintain governing documents.
Hillcrest is committed to maintaining the integrity of your community. Our team will develop and administer preventive maintenance programs and inspect the common elements of your association. They will then report any maintenance needs directly to our Client Care department who issues work orders to the appropriate vendors. When the need arises, we will assist in securing qualified contractors and solicit bids for maintenance, capital repairs and the unfortunate unexpected repairs. Along with obtaining the bids, we will review them with the board and schedule the necessary work after the Board chooses a contractor.
To help assist the Property Manager, we have a department of experienced Property Assistants that are available Monday through Friday, 9:00am to 5:00pm. They utilize our management software to assist in accurate record keeping for homeowners. Records include census and parking information, call logs, and more.
Larry Bennett is a favorite in Niles, IL. Larry has been in property management for over 18 years, and has managed 19 communities in that time. He has been with Hillcrest since 2017 as the on-site manager of a four-acre Niles property with 77 addresses. His team at that property includes two assistant property managers.
His background prior to property management was as a paralegal, and today maintains his license and certificate. This makes Larry an extra valuable resource at Hillcrest, as he can be a liaison for legal contracts where otherwise an attorney would be needed. His expertise is helpful in guiding boards, reducing legal expenses, and ensuring contracts are getting reviewed for the best advice and risk protection.
When asked what he loves most about his job, Larry says it is seeing the physical results of projects or enhancements come to life. Recently, Larry’s most enjoyable projects have included safety and lighting enhancements, and a cost reduction project.
We asked Larry his favorite thing about Hillcrest, and he says it is the support upper management provides. When there is a complex issue in the field that needs guidance, he knows his t4eam at Hillcrest will assist in any and all ways possible. Being part of that kind of team goes a long way for the happiness of his community, and for his job satisfaction.
In order to best serve your community association, we need to understand its unique service needs and expectations. To facilitate this understanding, we have developed a proprietary management planning tool. Please fill out the form below, so that we can schedule a call to conduct your complimentary management planning consultation.
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