Hillcrest Property Management is a full service property management company providing homeowner association, townhome, and condominium management services to the Chicagoland area.
Naperville Property Management
We will set up a management program that fits your Association’s needs.
How we're different.
Hillcrest Property Management is the only community property management company with a designated Property Inspector. The Property Inspector is available to supervise capital projects for associations at an additional fee for eligible associations. When an inspection is performed by either the Property Manager or the Property Inspection Services department, our Client Care team is notified immediately of any work orders that need to be issued.
We do not outsource our bookkeeping. This is very rare for even a full service property management company. We do all bookkeeping in-house.
In 2017, Hillcrest Property Management became the first in our industry in Illinois to offer a service to report delinquent homeowners to the credit bureau. For an additional fee, associations can utilize Sperlonga, an integrated service that helps decrease delinquencies, and assists the board in maintaining the lowest delinquent dollar amount possible.
Hillcrest's full service property management tailors each program to meet your association’s needs.
One of our values at Hillcrest is our people-centric culture. We value each other, and the results are clients achieve by working with us.
We follow each and every homeowner work order from start to finish, to be sure the vendor completed the work to satisfaction. Our Client Care department handles maintenance requests and work orders. We respond to maintenance requests by issuing work orders to the appropriate association-approved vendor. This department stays on top of the work orders to ensure quality work in a reasonable time frame. We have a 95% completion rate with diverse types of work orders, within 30 days, from start to completion. Client Care also follows up with the homeowner to verify the performed work met their expectations.
Clients also often choose us because of our robust, homeowner-friendly software. For example, our management software enables us to:
- document inquiries from homeowners that may be used for later reference
- prepare and document violation notices
- stay up to date with current homeowner information
- prepare association-related correspondence to an individual homeowner or the entire property
Our Teams
Property Managers
Our Licensed Property Managers are dedicated to the satisfaction of the Associations they manage. They receive comprehensive training and have solid experience in the industry to help them with innovative and responsive planning for all of your Association’s needs. The Property Manager assigned to your Association will act as a liaison for the Board of Directors, provide guidance for project needs and help with other various tasks to help you remain stress-free. Property Managers, and sometimes our Property Inspections Services department, perform building inspections to be proactive about the maintenance needs of an Association.
Staff Accountants
When it comes to finances, we want you to rest assured we can take care of them for you. Our staff accountants handle the accounts receivable and payable, monthly financial reports, billing statements and closing letters for the sale of a Unit.
Administrative Services
At the administrative level, we offer a variety of day-to-day operational services that help your Association run smoothly. Our management software enables us to do that. As part of our administrative services, we also prepare forms and reports for the Board, process and document resales according to Association standards, and maintain governing documents.
Maintenance Management Services
Hillcrest is committed to maintaining the integrity of your community. Our team will develop and administer preventive maintenance programs and inspect the common elements of your association. They will then report any maintenance needs directly to our Client Care department who issues work orders to the appropriate vendors. When the need arises, we will assist in securing qualified contractors and solicit bids for maintenance, capital repairs and the unfortunate unexpected repairs. Along with obtaining the bids, we will review them with the board and schedule the necessary work after the Board chooses a contractor.
Property Assistants & Client Care
To help assist the Property Manager, we have a department of experienced Property Assistants that are available Monday through Friday, 9:00am to 5:00pm. They utilize our management software to assist in accurate record keeping for homeowners. Records include census and parking information, call logs, and more.
Chicago Association Management
We at Hillcrest Property Management are proud to be equipped to meet the specific needs of small to medium condominium, townhome, and homeowners’ associations in Chicago. Our city-dedicated team is led by Caree Shtulman, Property Manager, Chicago, IL.
How Hillcrest can uniquely help
Small to medium-sized properties in the city can get lost in the shuffle among the large national property management firms, or cannot afford their fees. As a family business, Hillcrest can offer the same level of service as a large national firm and uniquely give these types of associations the attention they deserve.
What “full-service” affords you
Clients of the Hillcrest Chicago team find that the value of each dollar they pay for management fees is far greater than what they’ve received from other association management companies in Chicago.
“When I worked with Caree, Board members were able to focus on our daily lives. Caree offers leadership and guidance. She doesn’t waste time and she will pull us in to make decisions when appropriate. I really like Caree’s philosophy about building management. She does not believe in having all the “extras” like the in-house technicians, plumbers, etc. She bids all that work out for us.”
What does full-service mean? Sure, Hillcrest can do your accounting, but we also do your budget, attend meetings, get proposals, and work tirelessly for the board. Plus, no matter how few units your property has, you will still be top priority for our Chicago-dedicated team. That means responding to your questions, needs, and maintenance calls quickly and attentively.
“Caree is top notch, and she was the absolute best I’ve worked with in all the years I’ve been on a condo board (18 years now!). Most of the time, the property managers have been “just ok”. But Caree stood out for me as my go-to for property management. I would work with her again, in a heartbeat.”
Hillcrest is taking on new Chicago condo management clients. Please contact Caree Shtulman for a quote.
Get Your Free Community Analysis
In order to best serve your community association, we need to understand its unique service needs and expectations. To facilitate this understanding, we have developed a proprietary management planning tool. Please fill out the form below, so that we can schedule a call to conduct your complimentary management planning consultation.
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