Hillcrest Property Management is a full-service property management company providing homeowner association, townhome, and condominium management services to the Chicagoland area. We will set up a management program that fits your Association’s needs.
How We Are Different
Hillcrest Property Management is the only community property management company with a designated Property Inspector. The Property Inspector is available to supervise capital projects for associations at an additional fee for eligible associations. When an inspection is performed by either the Property Manager or the Property Inspection Services department, our Client Care team is notified immediately of any work orders that need to be issued. This keeps a fluid motion in the upkeep and necessary repairs needed in order to maintain a property’s value.
We do not outsource our bookkeeping. This is very rare for even a full service property management company. We do all bookkeeping in-house.
In November, 2017, Hillcrest Property Management became the first in our industry in Illinois to offer a service to report delinquent homeowners to the credit bureau. For an additional fee, associations can utilize Sperlonga, an integrated service that helps decrease delinquencies, and assists the board in maintaining the lowest delinquent dollar amount possible. We are always looking for other avenues for collections besides attorneys. This solution puts more money in the association’s bank.
Other Reasons Clients Work With Us
Hillcrest Property Management puts our clients first. We tailor a program to meet each association’s needs, and we have a people-centric company culture.
Our clients love that we follow each and every homeowner work order from start to finish, to be sure the vendor completed the work to satisfaction. Our Client Care department handles maintenance requests and work orders. We respond to maintenance requests by issuing work orders to the appropriate Association-approved vendor. This department stays on top of the work orders to ensure quality work in a reasonable time frame. We have a 95% completion rate with diverse types of work orders, within 30 days, from start to completion. Client Care also follows up with the homeowner to verify the performed work met their expectations.
Clients also often choose us because of our robust, homeowner-friendly software. For example, our management software enables us to:
- document inquiries from homeowners that may be used for later reference
- prepare and document violation notices
- stay up to date with current homeowner information
- prepare Association-related correspondence to an individual homeowner or the entire property
Your Property Management Team
Our Licensed Property Managers are dedicated to the satisfaction of the Associations they manage. They receive comprehensive training and have solid experience in the industry to help them with innovative and responsive planning for all of your Association’s needs. The Property Manager assigned to your Association will act as a liaison for the Board of Directors, provide guidance for project needs and help with other various tasks to help you remain stress-free. Property Managers, and sometimes our Property Inspections Services department, perform building inspections to be proactive about the maintenance needs of an Association.
When it comes to finances, we want you to rest assured we can take care of them for you. Our bookkeepers handle the accounts receivable and payable, monthly financial reports, billing statements and closing letters for the sale of a Unit.
At the administrative level, we offer a variety of day-to-day operational services that help your Association run smoothly. Our management software enables us to do that.
As part of our administrative services, we also prepare forms and reports for the Board, process and document resales according to Association standards, and maintain governing documents.
Maintenance Management Services
Hillcrest is committed to maintaining the integrity of your community. Our team will develop and administer preventive maintenance programs and inspect the common elements of your association. They will then report any maintenance needs directly to our Client Care department who issues work orders to the appropriate vendors. When the need arises, we will assist in securing qualified contractors and solicit bids for maintenance, capital repairs and the unfortunate unexpected repairs. Along with obtaining the bids, we will review them with the board and schedule the necessary work after the Board chooses a contractor.
Property Assistants and Client Care
To help assist the Property Manager, we have a department of experienced Property Assistants that are available Monday through Friday, 9:00am to 5:00pm. They utilize our management software to assist in accurate record keeping for homeowners. Records include census and parking information, call logs, and more.
How to Explore Engaging with Us
1. Fill out the management proposal request.
2. If more information is needed, Hillcrest have a discovery call with the board member who submitted the request. If not, or as a next step, Hillcrest will put together a written proposal with pricing and send to the Board.
3. We will review with your board the proposal details at a Board meeting or as requested.
4. Upon agreement of the proposal and services, Hillcrest will put together a contract.